Treatment Tables

A Word About Shipping

Delivery Time

All tables are custom made as the orders are received. With over 140 different styles and 40 different colors ... it would be three million dollars worth of inventory on hand. If you are opening a practice and have a specific date you need us to work with - please let us know and we will TRY to accommodate your request. MOST orders are seen in 4 to 4.5 weeks. Holidays and medical school matriculation routinely causes additional delays. There are some "quick ship" tables available should you have needed something "yesterday!" Orders may not be cancelled or refused without restocking and/or shipping fees.

What is Tailgate (Dock-to-Dock) Delivery:

As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customer’s responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, Jameson Medical suggests the following:

Lift Gate Service and/or Inside Delivery:

These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves the factory. If there is no receiving dock you should request a lift gate to lower the merchandise from end of truck to ground level. If inside delivery is requested the driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.

YOU ARE RESPONSIBLE FOR UNPACKING, SETTING IN PLACE, AND DEBRIS REMOVAL.

When shipment arrives, Jameson Medical suggests you check your order immediately!!!

If there is any damage, however small, to the carton, packing material, if pieces are missing, have the driver make notations on the delivery receipt.
Open and inspect all packages/cartons immediately, Jameson Medical suggests you do this while the driver is present. Concealed damages
discovered after cartons are opened must be reported within 15 days of receipt of merchandise TO THE FREIGHT COMPANY and inspection
requested. Be sure to retain all packing materials for the inspection. Notify Jameson Medical immediately for information on how to report the
loss/damage to the freight company and proper procedure for filling out a claim.

Just a quick note to let you know that we got our repaired exam table today. Thank you so much for not only the high quality, custom made tables, but also the EXCELLENT customer service! We are very pleased with the exam tables, and can guarantee that we will be purchasing at least 3 more of the regular size tables from you as soon as we can afford to do so. Starting a new practice is hard enough, but we definitely made a good decision in purchasing tables from your company. Delivery was prompt, and when there was some minor damage at the time of delivery, you took care of getting the table picked up, repaired, and shipped back in what I would consider near record time! A friend of ours went a different route in her practice, and not only did she pay more, but the quality and service left much to be desired!

I really appreciate the great service and will definitely recommend your company to anyone who inquires.