Visa, MasterCard, Discover, &  AmEx are gladly accepted for your internet purchases.  
All items include FREE SHIPPING to the 48 continental states with a $15 minimum order.  Any item purchased, (unless noted otherwise in product description or custom made product), is returnable within ten days of receipt and fully refunded if in the original box. Return Goods Authorization required.(Consumer pays for return shipping).  Custom made products are NOT returnable.  Mattresses and Lift Chairs are Non-
Returnable after removal from carton unless damaged in shipping.  Restocking or Order Cancellation Fees may apply.  Pricing and Availability subject to change without notice. Some additional restrictions may apply.  Any purchase made (either by phone or internet) signifies acceptance of these terms by purchaser.

Toll free support -

(877) 585-4041   
(704) 341-5819  
    (704) 341-5831 -fax

Jameson Medical, Inc.
8811 First Bloom Road Charlotte, NC  28277

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All Rights Reserved 

Comparison Chart (Common Models)

***Ameriglide -  Ameriglide is a company based out of Raleigh, North Carolina.  They manufacture NOTHING.  All of the Ameriglide stairlift products are made by Harmar/Summit.  Ameriglide hosts a multitude of web sites crowding out the competition.  All of the internet sites are controlled by one person who profits from all – Jeff Sheffer.  (Hence, the pricing is the same on all pages.)  Ameriglide utilizes a $19.95 cheap, uncomfortable, plastic fishing seat.  That is why there is no switch on the armrest.  The controls are on the end of a lose wire.  A large number of unhappy folks replace the fishing seat with a REAL Summit seat at a rather significant cost.  Why buy an Ameriglide when you can get the fully loaded Summit with all the upgrades for LESS!!??  More importantly, why support a company shrouded in deceit??

                Why the “lowest price guarantee” is a joke – Manufacturers (in an effort to satisfy the brick & mortar dealers and to help stabilize pricing) have come up with minimum advertising price (MAP) guidelines.  The minimum price a Summit stairlift can be advertised is $2,250.  Since NO ONE on the internet sells at that price, it is ridiculous for the Ameriglide group to say “we will meet or beat any published price for the same comparable new stairlift.”  To further prove my point, take the time to get the five lowest prices from various Ameriglide dealers … then see if they will beat the Jameson Medical price.  Why would anyone deal with a slimy distributor who offers a discount coupon AFTER you have received a competitor’s price?  DO NOT deal with a company that does not give it’s best price the first time it is asked for.  DO NOT deal with a company that starts the conversation with one price …. and the finishes with another.  If they are using smoke & mirrors, bait & switch, or some other slimy tactic to make the sale … what do you think might happen when it comes time for repair or warranty work?  WARNING – DO NOT DO BUSINESS with AMERIGLIDE!!

***Acorn  -  Until recently (perhaps under threat of another law suit for false advertising), Acorn proudly stated on their web page “Battery Back-Up … it even works when the power goes out.”  Acorn wants you to believe their stairlift will work no matter what.  The truth is … the only thing you are plugging in is a battery charger.  When the batteries fail … the unit does not operate.  That’s not quite how it sounds in the advertisement.  No one makes a “battery Back-up” system.  The step down transformer required would be the size of a small cooler and quite costly to manufacture. 

                The rack/pinion is a great idea … the problem with the Acorn is - the rack gear is made out of case hardened steel (as it should be), but the pinion gear (the angled gear that rides up and down the rail) is made out of soft metal.  It does not hold up as it should.  Why do they do this?  One homeowner may put their rails together just right, another may be bowed up, another bowed down, and yet another could have a 3/16” gap between the rails.  The pinion gear would either shear off a tooth …. Or come to a VERY abrupt stop.  To prevent this from occurring, Acorn/Brooks uses soft metal.  If you are sold on the Rack/Pinion … the Harmar/Summit Pinnacle has eliminated the pinion gear problem.

                Consumers have reportedly been told the Acorn batteries last 5-6 years.  Yet, the warranty on the Acorn batteries is for only 6 months!  In 99% of all applications, the least amount of “down time” is with a straight 115V / 6 amp electric stairlift.  Don’t take a chance of getting stranded without batteries.  If you opt for a battery operated system (not recommended) mark your calendar and replace your batteries every 18 – 24 months.  Batteries should cost NO MORE than $50 a set.  Warning – there is no easy access door to install batteries on the Acorn.  You have to take the unit apart.

***FirstStreet – The EasyClimber is a Summit in disguise.  Severely Over-Priced when compared to other internet or printed media competitors.  Why can’t they just advertise it as a Summit?  Why change the name?  I can’t think of any other “Private Label” that sells for more than the commonly priced original.  Hmmm … makes you wonder.  More fraud and deceit??  Another distributor to scratch off the list!

***If an error or misinformation is found on this comparison chart/informational sheet – please inform us by e-mail for immediate correction. 

Blurbs Found on the Internet –

ACORN --

Acorn Warranty Worthless - From August 2007 to date, Acorn Stairlifts declines to honor its one year and lifetime warranty for a stairlift purchased December 2006. Contacted Acorn numerous times over many months, experienced many delaying tactics. Their authorized repair person couldn't repair stairlift--and we had to pay extra for the repair visit. Acorn will not honor its lifetime warranty--for which we paid extra. Acorn alleges dealer is responsible (Stairlifts Online US); dealer alleges Acorn is responsible--no one takes responsibility. We are out over $2, 000 and are stuck with a stairlift that does not work. An independent electrician couldn't repair the stairlift. We don't want others, especially elderly and disabled, to go through what we've been through.
                        Posted: 2008-08-28 by Leo Wang      http://www.complaintsboard.com/complaints/acorn-stairlifts-c93722.html

Acorn Potential Death Trap   - When I originally ordered the stair lift from Acorn to be installed in my father's house, I was told that it would take 4-6 weeks to be manufactured and installed. It took them 14 weeks to delivered and installed the unit. Meanwhile, they had required a 50% deposit of $6, 000 dollars upon ordering. During the time that we waited for the stairlift to be installed, my father who is unable to walk, had to go without a bathroom for the 14 weeks. Acorn was unresponsive to phone calls and messages, it took them weeks to return calls and to update us on the status of the stairlift and installation. When the stairlift was finally installed on June 3, 2008, they were hours late for the appointment and to boot it was improperly installed. The stairlift is supposed to be design to work off of a battery unit in case of power outages or failures. However, during a power outage on June 14, 2008, only a week and a half after the lift was installed, the unit did not work. My father was unable to get up to his bedroom or the bathrooms on the second floor. More importantly reversed this situation, what if my father had been on the second floor and there was an emergency and he needed to get out of the house. He would not have been able... because the unit was not properly installed and function as it was designed to. I have placed several calls to customer service to have a rep come out and repair the unit that they just installed. However, I am once again getting the run around with no one returning my calls, or getting a schedule appointment. All customer service will tell me is that oneone from technical support will get back to me, but they can't tell me when !!! This is a critical and hazardous situation, if a fire were to break out during the night or the power was to go out again and we had to evacuate the house quickly, my father would never be able to get out !!. We would never be able to get him off the second floor. This is potentially a life threatening situation, and I can't get anyone to return my phone calls or come out to repair the product that they just installed and is under warranty. You would hope that in matters that could potentially be life threatening that a company would be more responsive in correcting their mistakes or problems with their product. 
                                                Posted: 2008-07-29 by Sharon                            http://www.complaintsboard.com/complaints/acorn-stairlift-c84452.html

Response to Above (Death Trap)  - I have recently seen a very poor response to even dealer requests for help. I was an Acorn dealer and was told that anyone could install a lift with just a screw driver and a wrench. When I asked my sales rep, she said, "Well no, I could not install a lift with a screw driver and wrench”.

The Do It yourself Acorn sales lady said they had only a .003% break down rate. I challenge that. They offer a Lifetime Warranty, but I have been denied free parts to repair Acorn units. I had one new unit take 8 weeks to complete, because they could not ship the correct shroud. I finally had to field modify the incorrect shroud to make it work.

I have heard many other poor response stories to Acorn installations across the USA.

Acorn  New Zealand  – I live in New Zealand and we too have an Acorn Superglide 120 that will go down but not up. Australian Distributor doesn't want to know. We paid nearly US$10, 000 for both an indoor and outdoor lift in 2006 and I would have hoped it might have lasted more than 22 months.
These things are cheap and nasty junk and I will do whatever it takes to see to it that they never sell another one in New Zealand.
                                    Mike Glover   66 Hamilton Road,   R.D. 4,   Thames 3574,   New Zealand      +64 7 867-5630

Acorn Stairlifts, Inc. will not honor its warranties for a stairlift costing over $2,000 sold to us in December 2006. We paid extra for a lifetime warranty.
In short, they allege that it's the dealer's responsibility; dealer says it's Acorn's responsibility.

The stairlift broke down within the one year warranty period. Any attempts to contact tech support were frustrating with many delays. Finally, Acorn recommended a repairman (at our expense), who said he couldn't repair it, that it was possibly a computer board problem.

Acorn charged us for the new computer board, which did not solve the problem. (They did refund this cost, but only weeks after we returned it.) An indepentent electrician could not repair the stairlift either.

We reported Acorn to the BBB; Acorn said it had done all it could do. Consequently, we have a stairlift that doesn't work. have spent almost a year making numerous calls and emails with no result, but added expense--Acorn has employed delaying tactics, and now say they aren't responsible; the dealer is.

Now we are out over $2,000--and have a stairlift that doesn't work and cannot be repaired, even by Acorn's techs and repair people.

As a disabled senior citizen on a fixed income. I'm reporting my experience in hopes that others in my situation do not fall victim to this company. Incidentally, the dealer no longer sells Acorn stairlifts because of poor customer service.

Senior citizen
Undisclosed, Maryland
U.S.A.

http://www.ripoffreport.com/reports/0/362/RipOff0362423.htm

Bruno --

Bruno Warranty Worthless

We have two Bruno chairglides in our home as my wife is paralyzed and needs them to go to the front door and to the basement. These were installed in 2002 by American Medical Supply, a rep of Bruno in Pittsburgh, PA.

In November 2008 the chairglide from the living room to the front door was not working and I called AMS and their rep came to the house. He said the batteries were very bad and put in two new batteries for $200.

After a day or so the chair still wasn''t working properly and he came again. He has come to the house about 5 times and can't find the problem. I contacted Bruno's service dept via e-mail. The AMS guy said he's been in contact with the company by phone but it has come to the point that the AMS guy doesn't return phone calls from me and Bruno doesn't respond to e-mails (they called me after the first one within 5 minutes!).

We now have a chairglide that hasn't worked properly since November 2008 (this is Feb. 11) and neither the manufacturer or the rep won't address the product failure. Apparently they don't know how to fix their own equipment.

I tried to contact a Bruno rep out of the area and have received no response from them. They get your money - you're on your own.

Sam
cHESWICK, Pennsylvania
U.S.A.

http://www.ripoffreport.com/reports/0/422/RipOff0422777.htm

*** No bad press on any other brand can be found … very interesting!!

***We are specifically looking for instances where the “lowest price guarantee” was not honored.

Please respond to this e-mail if you have experiences or information you would like to share.